1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new paid subscriptions. If you're not satisfied with Simplelytics within the first 14 days of your first subscription, contact us for a full refund. All payments for Simplelytics subscriptions are processed through Waffo Pancake, our payment processor and Merchant of Record.
2. Eligibility for Refund
Refunds are available under the following circumstances:
- First-time subscribers: Full refund within 14 days of first payment, provided usage does not exceed 10% of your plan's monthly allocation
- Duplicate charges: Full refund for any duplicate charges caused by billing errors
- Service interruption: Prorated refund or service credit if service is unavailable for more than 72 consecutive hours
- Legal rights: Statutory refund rights (e.g., EU 14-day cooling-off period) are preserved where applicable
3. How to Request a Refund
To request a refund:
- Email support@simplelytics.com with your refund request
- Include your account email, transaction ID, and reason for the refund
- Requests are confirmed within 2 business days and processed within 5-10 business days
4. Non-Refundable Items
- Used subscription periods (after the 14-day guarantee period)
- Annual subscription refunds requested more than 30 days after purchase
- Accounts terminated for violation of Terms of Service or Acceptable Use Policy
5. Cancellation
You can cancel your subscription at any time from your account settings. Upon cancellation:
- Your subscription remains active until the end of the current billing period
- No charges will be made after cancellation
- You retain access to all features until the period ends
6. Billing Disputes
If you believe there is a billing error, please contact us at support@simplelytics.com before disputing the charge with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.
7. Contact
For refund requests or billing questions:
support@simplelytics.com